Privacy Policy
Silver Play respects your privacy. This policy explains what personal information we collect, how we use it, and your rights regarding your data. By using silverplay.in or placing an order with us, you agree to the practices described here.
What We Collect
We collect information you provide directly, including:
- Account and checkout information: name, email address, phone number, billing address, and shipping address when you create an account or place an order.
- Payment information: payments are processed by our secure third-party payment partners. We do not store your full card or bank details on our servers.
- Communications: if you contact us by email or through any enquiry form, we retain those communications to respond to and resolve your queries.
- Browsing data: we collect standard website analytics data such as pages visited, time on site, device type, and browser — used to understand how visitors use our website and to improve it.
How We Use Your Information
- To process, dispatch, and deliver your orders, and to keep you updated on their status.
- To respond to customer service enquiries and resolve issues.
- To send order confirmations, shipping notifications, and other transactional emails related to your purchase.
- To send marketing emails, offers, and news about Silver Play — only if you have opted in. You can unsubscribe at any time using the link in any marketing email.
- To improve our website, products, and customer experience using aggregated and anonymised analytics.
Sharing Your Information
We do not sell or rent your personal data to third parties. We share information only with service providers who help us operate our business — such as payment processors, shipping couriers, and email service providers — and only to the extent necessary to provide those services. These providers are contractually bound to protect your data.
Cookies
Our website uses cookies to support basic functionality (such as keeping your cart intact), to remember your preferences, and to collect anonymised analytics. You can manage cookie preferences in your browser settings. Disabling cookies may affect some website functionality.
Data Retention
We retain your personal data for as long as necessary to fulfil orders, meet legal obligations, and resolve disputes. Order records are typically retained for up to 7 years for accounting and legal compliance purposes.
Your Rights
You have the right to access the personal data we hold about you, to request corrections, and to request deletion of your data where no legal obligation requires us to retain it. To exercise any of these rights, email info@silverplay.in with your request. We will respond within 30 days.
Contact
For any privacy-related queries, write to info@silverplay.in.